Duplicate Attachment Finder Support

Product overview

Duplicate Attachment Finder's feature scope is identifying byte-identical attachments across monday.com board items, including copies with different filenames. See the product overview for file comparison and read-only review.

How to get help

Email AutomateBetter app support at support@automatebetter.ai, with “Duplicate Attachment Finder” in the subject. Review the product guide for information about matching files and reviewing results.

Response-time policy

For product inquiries, use the support email above. No guaranteed response time is offered.

Basic troubleshooting

• Confirm that your monday.com account has permission to access the relevant board, item, and attachment.
• Check that the attachment can be opened in monday.com before investigating a comparison issue.
• If two files do not match, check whether their bytes differ. A renamed copy can match; an edited or re-exported document may not.
• If a scan is incomplete, record any access or download errors. Missing results should not be treated as proof that no duplicates exist.

Supported use cases and known limitations

The product scope is reviewing exact copies of files attached to board items, including copies with different filenames. Visual similarity, document meaning, version comparison, and automatic cleanup are outside the matching scope. Access restrictions and download failures can leave results incomplete.

Reporting a bug

If you encounter an issue, include the time and time zone, browser, version if known, steps taken, expected behavior, actual behavior, and sanitized error text. Describe whether the issue involves permissions, a failed download, or a missing match. Share screenshots only after removing private data. Do not send access tokens, signed file URLs, or sensitive files; ask about an appropriate transfer method if sample data is needed.